We understand how important your home is. (Remember, we’re homeowners, too.) That’s why we are committed to providing the best service you’ll find from any lender. That promise begins with the application process, and continues as long you’re a loanDepot customer.
Now that you’ve completed the closing process, you’ll start making regular loan payments. Those payments may include additional funds that we’ll use to pay your homeowner’s insurance premiums, and/or property taxes.
As a loanDepot customer, you can access your account information and make payments at www.loandepot.loanadministration.com. If you’re a new customer, you’ll need to register first.
First, you’ll need to register for online access at www.loandepot.loanadministration.com. After you’ve registered, you can set up online payments in just a few moments.
You can also mail payments to the address below. (Please be sure to write your loan number on your check.)
You can set up Automatic Draft or Budget Drafting payments. To get started, just call our Customer Service Department at 877-420-4526 or email us at firstname.lastname@example.org
An important note: if you choose to set up Automatic Draft or Budget Drafting payments, you must continue to make your regular monthly payment by mail or online until you receive notification that your new payment option has been processed and is effective.
If you pay your property taxes or insurance premiums through your regular monthly mortgage payment, (this is sometimes called an escrow account), and you receive a bill from your taxing authority or insurance provider, please mail the statement to us at the following address:
If you’ve received a letter from us noting that we haven’t received your proof of insurance, you can update your information online at www.mycoverageinfo.com
If you find you’re having trouble making your mortgage payment due to change or loss of your job, serious illness, divorce or other difficult situation, we may be able to help. You may be eligible for one of a variety of options and services that can allow you to stay in your home. And, if you aren’t able to keep your home, you may be able to avoid foreclosure. We’re here to help, so just give us a call at 877-420-4526.
To receive information from the Department of Housing and Urban Development or a HUD certified counseling agency, please call 1-800-569-4287.
If your property is located in the State of Washington, and you would like to speak to a counselor, please call the Washington Homeownership Information Hotline at 1-877-894-HOME (1-877-894-4663). You will be connected to a counselor who is near you that can help.