Loan Servicing Center


We understand how important your home is. (Remember, we’re homeowners, too.) That’s why we are committed to providing the best service you’ll find from any lender. That promise begins with the application process, and continues as long you’re a loanDepot customer.

Now that you’ve completed the closing process, you’ll start making regular loan payments. Those payments may include additional funds that we’ll use to pay your homeowner’s insurance premiums, and/or property taxes.

As a loanDepot customer, you can access your account information and make payments at www.loandepot.loanadministration.com. If you’re a new customer, you’ll need to register first.


Making Payments

Online

First, you’ll need to register for online access at www.loandepot.loanadministration.com. After you’ve registered, you can set up online payments in just a few moments.

By Mail

You can also mail payments to the address below. (Please be sure to write your loan number on your check.)

  • P.O. Box 986
  • Newark, NJ 07184-0986

Other Payment Options

You can set up Automatic Draft or Budget Drafting payments. To get started, just call our Customer Service Department at 877-420-4526 or email us at customerservice@loanadministration.com

An important note: if you choose to set up Automatic Draft or Budget Drafting payments, you must continue to make your regular monthly payment by mail or online until you receive notification that your new payment option has been processed and is effective.

Property Taxes and Homeowner’s Insurance

If you pay your property taxes or insurance premiums through your regular monthly mortgage payment, (this is sometimes called an escrow account), and you receive a bill from your taxing authority or insurance provider, please mail the statement to us at the following address:

  • For Tax Statements:
  • 6053 S. Fashion Square Blvd. #200
  • Murray, UT 84107
  • Fax: 817-826-1697
  • For Insurance Statements:
  • P.O. Box 202028
  • Florence, SC 29502-2028
  • Fax: 843-413-7133

If you’ve received a letter from us noting that we haven’t received your proof of insurance, you can update your information online at www.mycoverageinfo.com

We’re Here to Help You — Always

If you find you’re having trouble making your mortgage payment due to change or loss of your job, serious illness, divorce or other difficult situation, we may be able to help. You may be eligible for one of a variety of options and services that can allow you to stay in your home. And, if you aren’t able to keep your home, you may be able to avoid foreclosure. We’re here to help, so just give us a call at 877-420-4526.

Learn more about your options here.

To receive information from the Department of Housing and Urban Development or a HUD certified counseling agency, please call 1-800-569-4287.

If your property is located in the State of Washington, and you would like to speak to a counselor, please call the Washington Homeownership Information Hotline at 1-877-894-HOME (1-877-894-4663). You will be connected to a counselor who is near you that can help.

Making your first payment?

Read up on some important information about your loan.

Access Your Account Online

Make payments, check details and keep track - all on your schedule

CONTACT INFORMATION:

Questions? Comments? Use the information below to contact us any time, in the way that’s most convenient for you.

Customer Service: 877-420-4526
Monday – Friday, 8:30 am – 8:00 pm EST

Collections Department: 877-420-4526
Monday – Friday, 8:30 am – 8:00 pm EST

Email Inquires:
customerservice@loanadministration.com

Payoff Statements:
877-7PAYOFF (772-9633)

Written Correspondence:
P.O. Box 77404
Ewing, NJ 08628

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Rate Assumptions

* Rate displayed are subject to change and assumes that you are buying or refinancing an owner-occupied single family home, all borrowers have credit scores of 740 or higher, debt-to-income ratios of 35% or lower, asset and reserve requirements are met, and your property has a loan-to-value of 80% or less. The Annual Percentage Rate (APR) is based on a loan amount of $200,000 and may include up to 3 points. (Points include any origination, discount and lender fees.) On adjustable-rate loans, interest rates are subject to potential increases over the life of the loan, once the initial fixed-rate period expires.Please contact one of our Mortgage Bankers at for a customized rate and payment quote.

**Refinancing within the 60 month period is conditional on whether the program type or applicable state/federal laws contain “seasoning” restrictions that would make refinancing during a specific period illegal. For example, waiting until after the 12th month, but before the 60th month may be required. Your loan approval for the future refinance is not guaranteed. You must fully qualify for the selected refinance and meet all the requirements of the loan program you select at the time you apply for the refinance. The appraised value of your home for the future refinance is not guaranteed. There must be a full appraisal of your home when the new refinance is requested and the value at that time must be acceptable for the program and loan terms you request. The interest rate for the future refinance is not guaranteed. You will have to qualify for the loan requested, and will be quoted the interest rates in effect at the time of your next refinance.

loanDepot is a direct mortgage lender offering access to current mortgage rates on residential home loans with a selection of mortgage programs including: refinance mortgages, adjustable and fixed rate mortgages, HARP loans, Jumbo, VA and FHA loans. Licensed in all 50 states, loanDepot is an approved seller/servicer to Fannie Mae, Freddie Mac and Ginnie Mae, providing online mortgage loans for refinancing and home purchase. We are committed to delivering accurate lending information, competitive mortgage interest rates, easy loan processing and best in class home loan financing.