At loanDepot, we are committed to assisting our customers who may be impacted by the coronavirus (COVID-19). While the situation remains fluid and fast-moving, we continue to actively monitor available information that may impact our customers, while at the same time continuing to provide you with exceptional customer service.

If you have concerns about making your loan payment, we are here to help. Our customer care representatives can provide guidance about your loan and your current options.

At this time, you may be eligible for assistance if you have experienced any of the following as a result of the COVID-19 outbreak:

  • Illness
  • Quarantine
  • Lay-offs or reduction of hours
  • Office or school closures

If you are a current customer and would like to speak to a customer care representative, please contact us at 866-258-6572. Our team is available from 7am – 7pm CST, Monday through Friday. You also can email us at

If your loan is currently in process, or if you have recently closed your loan, and have questions, please contact us at

These are truly unprecedented times. In an effort to ensure continued business continuity, we are updating our operational procedures daily based on changes in federal, state, local and investor protocols. Please know that we remain committed to providing you with exceptional service during these extraordinary times.