What to expect
We understand that purchasing a home is one of the biggest purchases in a lifetime. We've streamlined our process to ensure that the experience of obtaining your mortgage is as smooth and stress-free as possible. Typically, once the loan documents are signed and delivered back to us, you’ll receive your funding in 5 to 7 days!
Why we should work together
Cecilia Kwon was incredibly helpful, courteous & genuinely was the difference between choosing this lender. Like any customer, I shopped around for the best available interest rates & payments. The initial quote I got from Cecilia was actually the highest of the three Banks I applied with. However, Cecilia was by far the most responsive mortgage agent I spoke with. She provided me with an extremely high level of customer service & information without ever being pushy or trying to sell me on anything. As I was shopping for a home, Cecilia again was the only mortgage agent who provided me with prompt responses to my questions, helped me understand different financing options, & she was always available by phone or email. Once I had a contract in place, I was quoted a significantly lower rate from another bank. However, Cecilia was able to get the rate lowered to one that was at least competitive, a bit still higher. My decision to complete the loan process with Cecilia was solely due to the help I received from her at every step of the process. I had complete confidence in her & her ability to assist me & finalizing the loan without any headaches or surprises.
Cecilia Kwon was absolutely amazing. She made this process a lot easier than I anticipated. Every step of the process was clearly explained and whenever I asked questions, she was immediately available for clear answers. I highly recommend her to anyone looking for mortgage loans.
Cecilia Kwon, my Loan Officer went above and beyond with helping me with all the documents. I highly recommend her.
Cecilia's service is excellent. She made it a very painless process, and has nothing to improve on, just keep up the good work, that is my opinion.
Cecilia provided me with excellent service. If my friends or someone I know is shopping for a mortgage, I will recommend her to them very strongly. I really appreciated the service I received from her. Thank you.
Cecilia Kwon was great during the process and worked hard to get and refinance the loan.
“Cecilia was very knowledgeable about the loan & made it very easy for one to understand. Cecilia presented herself with great professionalism, at the same time gave a personal touch to a customer. I really appreciate the quick response & attention to detail that she provided. The level of customer service she provided went above & beyond & exceeded my expectations. I have already referred her to my friends & family. I will personally continue to work with Cecilia with my future Investments. Overall, Cecilia is accountable, reliable, & efficient. Surely treats it as if it was her own personal loan. Great customer service because she listens to the client.”
“Cecilia was awesome to work with!”
CA LIC# CA-DBO1619501
Mortgage Education Videos
Park from Irvine , CA via Zillow
I was very impressive about how she had done during the whole loan process. She showed a tremendous dedication to the client’s satisfaction by responding to my questions on a timely manner and making a quick turn around on a urgent matter. For example, I had to go through the credit process in a foreign country because of my personal situation and the pandemic. However, she made available when I needed most. I had a few issues in my credit application right before a notary appointment at a US embassy which was very difficult to rearrange and she was able to figure them out and revert back to me with some solutions. I was able to have a successful notary and now I own a beautiful house in Irvine. I highly recommend for your loan officer if you want to go through non-nightmare credit process. Cecilia, you’ve done fantastic job and, of course, she is fantastic person. Thak you~
lenagonzalez54 from Long Beach , CA via Zillow
She helped my husband and I purchase our first home together - she was very detail oriented and extremely knowledgeable and more than anything, she was very patient during our decision making process. And just recently my husband and I refinanced with her, as she once again, (with no pressure), took the time to thoroughly explain our options and ensure we had all the details in front of us. I hope she is recognized for her quality client service, patience and deep understanding of home mortgages and refinancing. Thanks Cecilia!
Philip Quirk from La Costa , CA via Zillow
Excellent customer service. Cecilia Kwon is extremely attentive, knowledgeable, and trustworthy. Very satisfied with this lender. We would recommend this company highly. The website is well designed and very easy to use
Natasha B. from Newport Coast , CA via Zillow
I met Cecilia when she helped me with my first home buying experience. From start to finish, she was professional, kept me informed and fought to get the best rate for me. When I decided to refinance my loan for a lower rate, she was able to secure the best rate of all the lenders I requested quotes from. If you want someone who will work tirelessly for you and get you the best deals, Cecilia is the right choice.
Jill Price from MONARCH BAY , CA via Zillow
She always answered my calls. She researched things quickly. She explained things thoroughly. She explained the delays and how the mortgage business works. I had complete confidence that she put in every effort to give me the best rate and had my best interest in mind.
Leigh from Santa Ana , CA via Zillow
Cecilia was such a pleasure to work with, and I would recommend her to anyone looking to apply for a mortgage. She made the process very simple and helped us stay on track with the buying process. Most importantly, Cecilia was very knowledgeable and kept us feeling confident that things will go smoothly. Thank you, Cecilia!
Kenny Le from Santa Ana , CA via Zillow
Cecilia helped us getting our first home! It was such a pleasure working with her throughout this stressful process. She has been super helpful and responsive and pushed the application through the system much quicker than I anticipated. The loan was conditionally approved within a week! I couldn't recommend her enough!
michaelwintroub from Albany , CA via Zillow
Wanting to take advantage of new lower mortgage rates we decided to refinance. We worked with several loan consultants, some at loan depot, some elsewhere. They were all very helpful at the beginning, but when it came to doing the work, they flaked and became non-responsive. Cecilia stepped in and worked with us to get us the loan we wanted. Her dedication and help, her ability to communicate and explain, made the whole process, from beginning to end, a success. We highly recommend her!
Daryl from Long Beach , CA via Zillow
Cecila is fantastic! She kept me well informed and as a result, I didn’t worry that my loan would not go through regardless of how long it took (not that it was a long process). Cecila is a caring and very professional mortgage lender. I am quite happy and pleased that I kept her phone number when she was with her previous employer. I would highly recommend her
Jenny P. from Lake Forest , CA via Zillow
Cecilia is so efficient. She will respond to you right away and follow up. Her rates are excellent and her service is above and beyond. Honestly I didn’t expect my loan process can be this smooth & easy. Cecilia made it possible. I definitely recommend her!
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