With over 14 years of mortgage experience, Denise has extensive knowledge in assisting first-time homebuyers, and as well as being well-versed in working with homeowners seeking to invest into real estate using Jumbo products. Denise’s background in all aspects of mortgage lending enables her to navigate even the most challenging scenarios for her clients. She understands that each customer is unique and that every mortgage is different, from refinancing an existing mortgage to purchasing a second home. Denise designs custom-tailored loan packages creating a specific loan solution to her customer's needs.
Denise is committed to superior communication and keeping her both clients and customers up to date and well-educated throughout the entire loan process. Her purpose is to provide an exceptional level of service to all of her clients, excellent loan programs, but also to insure that each client is recognized as a client for life. Denise is dedicated to helping her clients reach their goals through her proactive, conscientious and service-driven approach. At loanDepot, she provides consulting & financing for families looking to invest and achieve their goal of homeownership, as an integral piece of developing a debt structure that will lead to wealth creation over time.
Denise Serrano of loanDepot helped me with my mortgage, and I would strongly recommend her based on her strong customer service, care for her clients and attention to detail. Initially I had met Denise when I was viewing the property and approached her based on my interest in the property. She concisely mentioned what documents she required for pre-approval, and on sending her all the supporting documentation she responded within 24 hours for next steps. All in all, Denise helped my close my loan in about 18 days, while keeping up to date throughout the process. Denise would email me and follow up with me during weekends as well, and this was extremely helpful as it created a stress-free environment and situation for me. I am thankful to Denise for her gracious, warm and knowledgeable demeanor overall. Denise also offered me the most competitive rate and was willing to negotiate on my behalf with her management team. I will always remain eternally thankful to Denise for closing my loan well in advance of time, and for helping me fulfill a lifelong dream. I've always wanted to purchase a home close to my parents and family. Thanks Denise.
My fiance and I were referred to Denise by our real estate agent. We initially only wanted to get preliminary information about the amount of house we felt we could afford in order for us to focus our search efforts but we were not yet set as to who we wanted to be our mortgage broker. After my initial call with Denise, I knew she was experienced in dealing with some of the complex financial aspects we were bringing to the table that we needed to coordinate had in regards to getting underwritten for a loan. We were dealing with selling my fiance's house, renting out my house, buying a house that was possibly going to fall into the jumbo loan category, addressing income from other rentals I own and managing the details about debt obligations due to a recent divorce (child support and alimony). Denise was communicative throughout the entire project, she made herself available to answer questions as they came up, even when traveling for vacation! When it came time for someone to buy my fiance's house she reviewed the potential buyer's finances as well to ensure that we would not get caught off-guard if something fell through for them as our new home was contingent on the sale of his home. I can't say enough about her guidance, expertise and overall friendly approach to what can be a very stressful situation. I feel like we have made not just a great business connection but a friend along the way.
I want to thank Denise Serrano for all the help provided through my first home buying experience. She was always available to answer all my questions and quick to respond to emails or messages. She absolutely made this a smooth, educating and calming process because I felt she was someone I can trust and who was extremely knowledgeable. She called 8 months after closing date to follow up and continued to help me out! FIVE STARS!! I have already recommended her and will continue to do so. I was really blessed to have her help. Thank you!!
Denise was amazing! She was helpful, was patient with all of my questions, and always responded in a timely manner. She eased my mind and worries about the process and I have already recommended her to my friends and family.