What to expect
We understand that purchasing a home is one of the biggest purchases in a lifetime. We've streamlined our process to ensure that the experience of obtaining your mortgage is as smooth and stress-free as possible. Typically, once the loan documents are signed and delivered back to us, you’ll receive your funding in 5 to 7 days!
Why we should work together
As your trusted loanDepot loan consultant, I will walk you through every step of the loan process and support you from pre-approval through your closing date. This website will be a useful resource for you throughout your loan process and provides many tools for you to utilize to ensure this is a stress-free experience. Whether you are a first time home buyer or seasoned buyer, you can trust me and my team with all of your home financing needs. Don’t hesitate to reach out using the direct contact information located on this page. I appreciate your business and look forward to working with you!
VA LIC# MLO-33083VA | MD LIC# 26-39127 | DC LIC# MLO1501911 | WV LIC# LO-1501911
Mortgage Education Videos
user67478108 from Richmond , VA via Zillow
Lisa was so great to work through from start to finish. LoanDepot did just about everything online so the entire application and much of the paperwork was online. I was worried that this online process would have the potential to make us feel lost or alone in the buying process, but Lisa would never let that happen! She was checking in all the time, always made sure we knew what was going on, and was always available to answer my (frequent!) questions. Excellent customer service on top of excellent rates.
Kaitlin Dunning from Washington , DC via Zillow
Lisa and her team were so incredible helpful. As a first time homebuyer, I was nervous but Lisa provided me with all the information I needed and stellar service.
Bengtson from Washington , DC via Zillow
Lisa was the most amazing person to work with. From the start she sent over a handwritten note, she always was quick to respond answers to our questions. She watched the APR to ensure it would be a point lower and contacted us when it did. She was so wonderful to work with that I only want to refinance or buy a home through her.
nl1898 from Washington , DC via Zillow
**Note - this review is my own personal opinion, I was not prompted nor compensated to share this viewpoint** Recently, my fiancé and I decided to take advantage of the low interest rates and purchase a home in DC. This is something we've been thinking about for a while. Since this is the biggest and most important purchasing decision of our lives, we carefully reviewed options for lenders and mortgage teams in the area. Everyone talks a big game on customer service, the best rates, etc. A friend of mine, active duty military and his wife, purchased a townhome in northern Virginia off the metro line a few months prior and spoke highly of Lisa West and the team at Loan Depot. DON'T LET THE NAME FOOL YOU - THEY REALLY ARE THE BEST! From the minute we spoke to Lisa we knew we were in excellent hands. She was extremely friendly, easy to work with and transparent about the process. Within 48 hours from the first conversation we were pre-approved, knew our buying power and felt confident to go shopping. When I tell you the Lisa West team at Loan Depot provides white glove service I MEAN IT! Lisa kept us informed weekly, sometimes multiple times a week, made it extremely easy for us to upload the necessary documents along the way. They took such good care of us across all stages of the loan process; pre-approval, offer, ratification, loan approval and closing. Lisa wrote us personal notes and sent goodie bags at different milestones during the process, even sending us a de-stress kit as we were getting close to our closing, not to mention packing boxes and more. Absolutely blew our expectations out of the water. They're not just a lending team, they're a true partner in the home buying process. They helped manage the underwriters and ensure our conditions were reasonable and met without issue. As a result we closed on-time with reasonable closing costs and one of the best interest rates we've seen in our adult lifetimes. Also, I'm not sure how Lisa does this but she produces the absolute BEST interest rates in the business. Our jaw was on the floor for the rate she was able to lock in for us, saving us THOUSANDS of dollars annually. Absolutely amazing. Home buying can be scary, unpredictable and daunting - especially for first time home buyers. If you are looking anywhere in DC, MD, VA I cannot (and I repeat, CANNOT) recommend the Lisa West team enough. They are simply the best!!!
Meaghan Evola from Springfield , VA via Zillow
We could not have been more pleased with our experience working with Lisa! She is extremely organized, knowledgeable, and dedicated. It was our first home buying experience and she helped walk us through each step. She communicated with us regularly about the status of our loan and answered all of our questions very quickly. Lisa was very responsive to our emails/calls and helped provide information to our agent very quickly when we were putting offers in. The whole process went incredibly smoothly! Highly recommend Lisa!
Phillip Lundie from Washington , DC via Zillow
Lisa was amazing every step of the way. Constant updates and quick replies. My realtor was even amazed at the quick response times and elevated customer service. She has now started recommending Lisa to her other clients. You won’t be disappointed working with Lisa West!
Ryan Stewart from Washington , DC via Zillow
I was fortunate to have Lisa referred to me when I was looking for a lender. Lisa proved to be extremely helpful during my house buying process. Lisa was very easy to work with, and showed a lot of patience working with me. She was extremely knowledgeable in regards to the local laws, and was able to answer many of my questions. One thing I really appreciated from her were the reports she provided me about the loans and rates I was getting, and reports on all the costs that I would be incurring. Along with the reports she took time to explain them and answer any questions I had regarding them. List made the process of getting a loan feel very comfortable and less stressful than I had anticipated. I think anyone that uses Lisa as their lender will not be let down.
rwcrumley2222 from Fairfax , VA via Zillow
Lisa West was awesome to work with. This was my first time to purchase a home and she made the process seamless, easy, and very relaxing. I did not stress the process even after hearing stories of going through the loan process. Will work with her anytime.
Dave Maccaferri from Springfield , VA via Zillow
Lisa West was a pleasure to work with and I would highly recommend her if you are looking for a loan. She was easy to get in touch with, provides professional rate comparisons, and walks you through all phases of the loan process. Even though I have purchased homes in the past, it was nice to have this information in an easy to understand format. Lisa came highly recommended by our realtor, and I recommend her as well!
Edward Aponte from Springfield , VA via Zillow
Lisa West came highly recommended to me by other military families and also the real estate agent I teamed up with. From the first day, Lisa was very professional and cared for the success in purchasing a home for me and my family. I had reached out to her and several other lenders. The conversation I had with her, in addition to the extremely competitive rates she offered, made it obvious that she was the one I should go with. Follow up phone calls, an easy web portal to use, immediate responses to questions, you will not be disappointed!! Additionally, I am in Puerto Rico, about to transfer to the DC area. So for closing, she helped get everything lined up for e-signature as much as possible while everything else was setup for FedEX. This is our fourth property purchase, and it truly was the easiest one we experienced, despite being so far away and amidst this crazy coronavirus pandemic. Lisa West has my absolute highest recommendation if you are considering her!
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