Lisa West

Mortgage Education Videos

• 11/04/2020

  rosemary bell12 from Falls Church , VA via Zillow

  As first time home buyers, my husband and I had a lot of questions when navigating the loan process. Lisa was with us every step of the way! She was responsive to our questions both through text and email. If we ever needed to talk further on the phone, she was quick to help us schedule a time to talk. The scheduling tool on her website was also great! Lisa always took the time with us to go through all the documents we needed to sign/submit. We felt very supported throughout the entire process. Lisa also had a great relationship with our real estate agent, and helped work with him to put in a good word when we submit our offer. We looked at other loan organizations, and Lisa was most involved from the start- even before we committed to loan depot! I would highly recommend.

• 10/23/2020

  Jeremy Boltersdorf from Fredericksburg , VA via Zillow

  Lisa is hands down the most knowledgeable and dedicated loan agent I worked with. She had no problem reviewing competitive offers with us to help us decide who to choose. No pressure, open communication, and amazing results are a staple of her service.

• 10/06/2020

  MicheleDanGrant from Falls Church , VA via Zillow

  Lisa was our loan officer for our house purchase in 2020 in a hot market. We used our VA loan and she had extensive knowledge of VA loans. Houses were going within a couple days with multiple offers over asking price. We wrote 6 different offers and immediately after we submitted our offers she would be on the phone with the listing agent telling them our qualifications and if they had any questions to reach out to her directly. She also was easy to get in touch with and got paperwork done very quickly which was key in this market and made us more competitive buyers with a quick closing timeline. I liked the detailed presentations she put together when I wanted to know what our mortgage would be prior to writing an offer. Also, we now have a 30 year fixed loan at 2.75%! She locked us in at the right time. We really liked working with Lisa and highly recommend her

• 09/25/2020

  Joe from Fairfax , VA via Zillow

  Lisa was recommended by our real estate agent and exceeded our expectations. She responded to queries within 24 hours (even on weekends!). She was knowledgeable about the process and patient enough to coach us through the various steps. We were supposed to close on a Tuesday, but the LoanDepot computer system experienced an error and the preliminary disclosures weren't sent to us in time. Lisa was required by law to push the closing date back to Thursday, but our agent arranged for us to move into the house early and Lisa's office covered the costs. I would recommend Lisa West to anyone purchasing a home in the greater Washington DC area.

• 09/11/2020

  user67478108 from Richmond , VA via Zillow

  Lisa was so great to work through from start to finish. LoanDepot did just about everything online so the entire application and much of the paperwork was online. I was worried that this online process would have the potential to make us feel lost or alone in the buying process, but Lisa would never let that happen! She was checking in all the time, always made sure we knew what was going on, and was always available to answer my (frequent!) questions. Excellent customer service on top of excellent rates.

• 08/26/2020

  Kaitlin Dunning from Washington , DC via Zillow

  Lisa and her team were so incredible helpful. As a first time homebuyer, I was nervous but Lisa provided me with all the information I needed and stellar service.

• 08/25/2020

  Bengtson from Washington , DC via Zillow

  Lisa was the most amazing person to work with. From the start she sent over a handwritten note, she always was quick to respond answers to our questions. She watched the APR to ensure it would be a point lower and contacted us when it did. She was so wonderful to work with that I only want to refinance or buy a home through her.

• 08/25/2020

  nl1898 from Washington , DC via Zillow

  **Note - this review is my own personal opinion, I was not prompted nor compensated to share this viewpoint** Recently, my fiancé and I decided to take advantage of the low interest rates and purchase a home in DC. This is something we've been thinking about for a while. Since this is the biggest and most important purchasing decision of our lives, we carefully reviewed options for lenders and mortgage teams in the area. Everyone talks a big game on customer service, the best rates, etc. A friend of mine, active duty military and his wife, purchased a townhome in northern Virginia off the metro line a few months prior and spoke highly of Lisa West and the team at Loan Depot. DON'T LET THE NAME FOOL YOU - THEY REALLY ARE THE BEST! From the minute we spoke to Lisa we knew we were in excellent hands. She was extremely friendly, easy to work with and transparent about the process. Within 48 hours from the first conversation we were pre-approved, knew our buying power and felt confident to go shopping. When I tell you the Lisa West team at Loan Depot provides white glove service I MEAN IT! Lisa kept us informed weekly, sometimes multiple times a week, made it extremely easy for us to upload the necessary documents along the way. They took such good care of us across all stages of the loan process; pre-approval, offer, ratification, loan approval and closing. Lisa wrote us personal notes and sent goodie bags at different milestones during the process, even sending us a de-stress kit as we were getting close to our closing, not to mention packing boxes and more. Absolutely blew our expectations out of the water. They're not just a lending team, they're a true partner in the home buying process. They helped manage the underwriters and ensure our conditions were reasonable and met without issue. As a result we closed on-time with reasonable closing costs and one of the best interest rates we've seen in our adult lifetimes. Also, I'm not sure how Lisa does this but she produces the absolute BEST interest rates in the business. Our jaw was on the floor for the rate she was able to lock in for us, saving us THOUSANDS of dollars annually. Absolutely amazing. Home buying can be scary, unpredictable and daunting - especially for first time home buyers. If you are looking anywhere in DC, MD, VA I cannot (and I repeat, CANNOT) recommend the Lisa West team enough. They are simply the best!!!

• 08/21/2020

  Meaghan Evola from Springfield , VA via Zillow

  We could not have been more pleased with our experience working with Lisa! She is extremely organized, knowledgeable, and dedicated. It was our first home buying experience and she helped walk us through each step. She communicated with us regularly about the status of our loan and answered all of our questions very quickly. Lisa was very responsive to our emails/calls and helped provide information to our agent very quickly when we were putting offers in. The whole process went incredibly smoothly! Highly recommend Lisa!

• 08/21/2020

  Phillip Lundie from Washington , DC via Zillow

  Lisa was amazing every step of the way. Constant updates and quick replies. My realtor was even amazed at the quick response times and elevated customer service. She has now started recommending Lisa to her other clients. You won’t be disappointed working with Lisa West!

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