Tom Gates

Tom was a critical part of ensuring our mortgage came through to meet our 30-day closing deadline – a deadline that was crunched further by a holiday weekend. We had worked with Tom during the pre-approval process and knew after he turned around multiple pre-approval letters to accompany our offers during the search for our dream home, that we could rely on him. He provided helpful guidance during the purchase of our first home, and even delivered our mortgage letter two days in advance of our contractual obligation. My husband and I are very appreciative of Tom’s professionalism as well as our great mortgage rate!

I originated a refinance loan on January 6th, 2020, and thanks to my fantastic team, on January 16th it was given the magical CTC, “Cleared to Close”. Thanks so much for getting this done so quickly – absolutely amazing!

Closing went well (it happened digitally) and we have officially moved in! Still living in boxes but love being here. THANK YOU for all of your help and support throughout the entire process. We have been so thankful for all the work you put in on our behalf. We absolutely could not have done this without your help and guidance!

It was so great to talk to you in person. I’m so grateful! I sent you a card, and I didn’t put this on it - thought of it after- Two words that help describe your character: Honor and Integrity. You stood by your word, were consistent in communicating and let me know honestly step by step where we were and why. Your personal calls to talk through things were so much appreciated.

Tom, you and your team provided superior service, making the entire loan process incredibly efficient and smooth for me. I am glad to continue referring folks from my network!  

Tom, I think you put it best when you said the reason I could fly in, sign, and fly out was because throughout this entire process we have had the best team supporting us and making sure each step was covered. You and Ren have been a huge part of that team and I want to express our heartfelt appreciation. I will shout the name GATES to anyone I hear looking to move!

Working with Tom and Ren on my mortgage refinancing was an absolute pleasure.  They took the time to clearly explain to me the various options available to me and the pros and cons of each.  They were patient with answering all of my questions and allowing me to check in with others to ensure the option I selected was the best for my situation and goals.  They both kept me fully informed during the process of where things stood and anything that was needed from me.  Ren was my main contact for questions and made himself available for anything that I may have raised at any time. I never once felt rushed.  Overall, the process and working with Tom and Ren was smooth and seamless.  I would absolutely work with them again in the future and would recommend them to anyone.

Tom and Ren Gates (and the rest of their team!) were such a pleasure to work with. From the beginning, I was impressed by how incredibly responsive they were, at any point that we needed them. In a crazy market, offers had to happen fast and they were there to draw up a pre-approval letter, run numbers to make sure we were in our budget, and talk through the decisions we needed to make. They were both incredibly knowledgeable and worked hard to make sure we felt informed and comfortable with the transaction. Not to mention they were able to help us close a little earlier and make our offer stand out among others! The whole lending process can be stressful, but this team made it so easy and smooth. They are an amazing team that helped us get a dream home in one of the craziest real estate markets, and I am so grateful to both of them for their support, dedication, and advocacy for us throughout the whole process. Thank you all!

Team Gates executed every aspect of the refinancing flawlessly and smoothly. They showed a high level of industry expertise at all levels with responsiveness, proactivity, and problem solving, all with a high level of enthusiasm and genuine care. All of our questions throughout the process were answered quicky and thoroughly, and they seamlessly helped smooth over a glitch when the bank holding existing mortgage presented an incorrect pay-off balance. Tom Gates and team should be the Gold Standard for loanDepot's client facing reps. He/they check every box and receive the HIGHEST marks available!

Thank you, Stephanie, Tom and Ren, 

From our perspective as Buyers, you have indeed been a pleasure to work with: always helpful, patient in explaining process and rationale, and so prompt in replying to questions and talking through alternatives.   

We look forward to our meeting some-day-soon.