Thank you for choosing loanDepot as your home loan provider! Our goal is to ensure a smooth transition and always provide excellent customer service. The servicing of your loan will likely be transferred to either our permanent New Jersey servicing center or a new servicer. Listed below is important information you will need before and after your loan is transferred.
loanDepot is in the process of preparing your year-end statements. Per IRS regulations, all year-end statements will be mailed by 1/31/20.
loanDepot Interim Servicing - Before Your Loan Transfers
Please click here to make a one-time mortgage payment via our website.
loanDepot Permanent Servicing - After Your Loan Transfers
Prior to your loan being transferred to our permanent New Jersey servicing center, you will receive a Transfer Letter that will provide information such as the name of your new servicer, your new loan number, contact information and payment information. If you received a letter notifying you that your loan has been transferred to our New Jersey servicing center, please review the information below to understand all options available going forward.
If you are not sure whether your loan has been transferred, please contact our Texas servicing center at (866) 258-6572, Monday through Friday, between 7:00 a.m. and 7:00 p.m. Central Standard Time and we will be happy to assist you.
First, you’ll need to register for online access at www.loandepot.loanadministration.com. You will need your new loan number that was provided to you in the Transfer Letter. After you've registered, you can set up online payments in just a few moments.
This may assist you in reducing the total amount of interest you pay over the life of your loan. If you are interested in our Budget Draft program, please contact a Customer Service Representative at (877) 420-4526 to request more information and the forms required to sign up for this program.
Monthly Auto Drafting
This allows your servicer to draft your monthly mortgage payment each month. A one-time set up is required. You can set up monthly Automatic Payment Drafting after registering for online access at www.loandepot.loanadministration.com
An important note: if you choose to set up Automatic Draft or Budget Drafting payments, you must continue to make your regular monthly payment by mail or online until you receive notification that your new payment option has been processed and is effective.
Payments By Mail
You can also mail payments to the address below. (Please be sure to write your loan number on your check.) If you have not received a Transfer Letter, please mail payments to the payment address listed on your monthly statement.
P.O. Box 11733
Newark, NJ 07101-4733
Property Taxes and Homeowner’s Insurance
If you pay your property taxes or insurance premiums through your regular monthly mortgage payment, (this is sometimes called an escrow account), and you receive a bill from your taxing authority or insurance provider, please mail the statement to us at the following address:
For Property Tax Statements:
1 Corelogic Way
Westlake, TX 76262
If you've received a letter from us noting that we haven't received your proof of insurance, you can update your information online at www.mycoverageinfo.com
Servicing After Your Loan Transfers to a New Servicer
If you received a letter notifying you that your loan has been transferred to a new servicer, please contact the number provided in your letter to understand all options available going forward. If you have questions regarding the servicing of your loan, please call us at (866) 258-6572, Monday through Friday, between 7:00 a.m. and 7:00 p.m. Central Standard Time or email us at email@example.com.
Personal Loan Payments
For more information on your Personal Loan, please visit us at www.payment.loandepot.com or contact us at (888) 983-3393. You can also mail your payment to loanDepot Personal Loans, P.O. Box 660275, Dallas, TX 75266-0275.
If you are interested in paying off your Personal Loan in full, please contact our Personal Loan Servicing Department at (888) 983-3393, Monday through Friday, 8 a.m. – 11 p.m., Eastern Time. One of our Servicing Representatives will provide you with a 10 Day payoff quote that includes per diem interest. If you submit a payoff that does not cover the entire balance owed, our Servicing Team will contact you to arrange for the remaining balance. Payoffs made by mail should be sent to loanDepot Personal Loans, P.O. Box 660275, Dallas, TX 75266-0275.
We're Here to Help You – Always
If you find you're having trouble making your mortgage payment due to change or loss of your job, serious illness, divorce or other difficult situation, we may be able to help. You may be eligible for one of a variety of options and services that can allow you to stay in your home. And, if you aren’t able to keep your home, you may be able to avoid foreclosure. We’re here to help, so just give us a call at 866-258-6572.
To receive information from the Department of Housing and Urban Development or a HUD certified counseling agency, please call 1-800-569-4287.
If your property is located in the State of Washington, and you would like to speak to a counselor, please call the Washington Homeownership Information Hotline at 1-877-894-HOME (1-877-894-4663). You will be connected to a counselor near you who can help.
Make a Payment
Available until your loan transfers, make a one-time mortgage payment via our website.