Products
Find an Expert
Learning Center
About Us
Make payments and access important information about your account.
Launching our New Servicing Portal
We’re excited to announce our new financial experience with you in mind. Stay tuned as we are releasing new features in the coming weeks and months. If you have not logged in to this new website before, then you will need to register again.
To service you better, we have two dedicated centers for servicing your loan. To find out which servicing center your loan belongs to, please locate the “Mail payments to” address on your mortgage statement or on the First Payment letter included in your closing document package.
Payment Address
P.O. Box 5710 Chicago, IL 60680-5681
P.O. Box 11733 Newark, NJ 07101-4733
Customer Service Support
Weekdays 7:00 am - 7:00 pm (CST)
Saturday 8:00am – 5:00pm (CST)
General Inquiries
Weekdays 8:30 am - 11:00 pm (EST)
Saturday 8:30 am - 5:00 pm.
Property Taxes – Escrow
If you receive a current tax bill for any tax item that appears on your escrow analysis, please do not send us your tax bill. We will work with your current tax collector to pay your taxes on time. If your taxes are delinquent, please contact the loanDepot Tax Department using the information below.
For Delinquent Tax Bills
For Supplement Tax Bills
For Tax Exemptions
Property Taxes – Non-Escrow
If you do not pay your property taxes through your regular monthly mortgage payment and you receive a delinquent tax notice that has been paid, please send proof of payment to us at:
Homeowner’s Insurance
Send all documents needed for insurance purposes (insurance bills that need to be paid, policies, cancellation policies) to:
Insurance Claims
Have an insurance claim? To view and download the insurance claim package, which outlines the required documents and next steps click here.
Notice of Error, Qualified Written Requests, Requests for Information
Payoff Requests
If your property resides in one of the below states, please read the important information pertaining to your state:
COMPLAINTS REGARDING THE SERVICING OF YOUR MORTGAGE SHOULD BE SENT TO THE DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 North Lamar, Suite 201, Austin, Texas 78705. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT (877) 276-5550.
loanDepot is registered with the New York State Department of Financial Services Superintendent. You may a file complaint or obtain further information about your servicer by contacting the New York State Department of Financial Services Consumer Assistance Unit at 1-800-342-3736 or by visiting the Department's website at www.dfs.ny.gov
