Questions? Comments? Contact Customer Service at 877-420-4526 Monday – Friday, 8:30 am – 8:00 pm EST
We understand how important your loan is. That’s why we are committed to providing the best service you’ll find from any lender. That promise begins with the application process, and continues as long you’re a loanDepot customer.
Now that you’ve completed the closing process, you’ll start making regular loan payments. Those payments may include additional funds that we’ll use to pay your homeowner’s insurance premiums, and/or property taxes.
As a loanDepot customer, you can access your account information and make payments at www.loandepot.loanadministration.com. If you’re a new customer, you’ll need to register first.
An important note: if you choose to set up Automatic Draft or Budget Drafting payments, you must continue to make your regular monthly payment by mail or online until you receive notification that your new payment option has been processed and is effective.
Property Taxes and Homeowner’s Insurance
If you pay your property taxes or insurance premiums through your regular monthly mortgage payment, (this is sometimes called an escrow account), and you receive a bill from your taxing authority or insurance provider, please mail the statement to us at the following address:
For Tax Statements:
1 Corelogic Way
Westlake, TX 76262
If you’ve received a letter from us noting that we haven’t received your proof of insurance, you can update your information online at www.mycoverageinfo.com
Personal Loan Payments
Your payments are automatically debited from the bank account of your choice. You may elect to make your payments by manual check, however, processing manual checks is costly, so loanDepot charges a $15 payment processing fee per payment on personal loans. There is no fee for automatic monthly payments (ACH) and we do not charge fees for loan pre-payment or additional loan payments.
We’re Here to Help You — Always
If you find you’re having trouble making your mortgage payment due to change or loss of your job, serious illness, divorce or other difficult situation, we may be able to help. You may be eligible for one of a variety of options and services that can allow you to stay in your home. And, if you aren’t able to keep your home, you may be able to avoid foreclosure. We’re here to help, so just give us a call at 877-420-4526.
To receive information from the Department of Housing and Urban Development or a HUD certified counseling agency, please call 1-800-569-4287.
If your property is located in the State of Washington, and you would like to speak to a counselor, please call the Washington Homeownership Information Hotline at 1-877-894-HOME (1-877-894-4663). You will be connected to a counselor who is near you that can help.
loanDepot Lifetime Guarantee
When you fund your home loan with loanDepot, you are protected by our loanDepot Lifetime Guarantee