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Launching our New Servicing Portal
We’re excited to announce our new financial experience with you in mind. Stay tuned as we are releasing new features in the coming weeks and months. If you have not logged in to this new website before, then you will need to register again.
To service you better, we have two dedicated centers for servicing your loan. To find out which servicing center your loan belongs to, please locate the “Mail payments to” address on your mortgage statement or on the First Payment letter included in your closing document package.
P.O. Box 5710 Chicago, IL 60680-5681
P.O. Box 11733 Newark, NJ 07101-4733
Customer Service Support
Weekdays 7:00 am - 7:00 pm (CST)
Saturday 8:00am – 5:00pm (CST)
Weekdays 8:30 am - 11:00 pm (EST)
Saturday 8:30 am - 5:00 pm.
Requests for Information, Notice of Error or Qualified Written Requests
Property Taxes – Escrow
If you pay your property taxes through your regular monthly mortgage payment and you receive a bill from your taxing authority, please send the tax bill to us at:
For Delinquent Tax Bills
For Supplement Tax Bills
For Tax Exemptions
Property Taxes – Non-Escrow
If you do not pay your property taxes through your regular monthly mortgage payment and you receive a delinquent tax notice that has been paid, please send proof of payment to us at:
If you pay your homeowner’s insurance premiums through your regular monthly mortgage payment (also called an escrow account) and you receive a bill from your insurance provider or have a new insurance policy, please send the bill or new policy to us at:
If you have a new insurance policy or you’ve received a letter from us noting that we haven’t received your proof of insurance, you can update your information online at www.mycoverageinfo.com. Please mail required claim documents to us at the following address
Have an insurance claim? To view and download the insurance claim package, which outlines the required documents and next steps click here.
Need to file an insurance claim? Visit www.insuranceclaimcheck.com for next steps. Please mail required insurance claim documents to us at the following address:
If your property resides in one of the below states, please read the important information pertaining to your state:
COMPLAINTS REGARDING THE SERVICING OF YOUR MORTGAGE SHOULD BE SENT TO THE DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 North Lamar, Suite 201, Austin, Texas 78705. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT (877) 276-5550.
loanDepot is registered with the New York State Department of Financial Services Superintendent. You may a file complaint or obtain further information about your servicer by contacting the New York State Department of Financial Services Consumer Assistance Unit at 1-800-342-3736 or by visiting the Department's website at www.dfs.ny.gov