Home Loan Servicing

Make payments and access important information about your account.

Launching our New Servicing Portal

We’re excited to announce our new financial experience with you in mind. Stay tuned as we are releasing new features in the coming weeks and months. If you have not logged in to this new website before, then you will need to register again.

Launching our New Servicing Portal

We’re excited to announce our new financial experience with you in mind. Stay tuned as we are releasing new features in the coming weeks and months. If you have not logged in to this new website before, then you will need to register again.

Servicing Centers

To service you better, we have two dedicated centers for servicing your loan. To find out which servicing center your loan belongs to, please locate the “Mail payments to” address on your mortgage statement or on the First Payment letter included in your closing document package.

Texas Center

Payment Address

P.O. Box 5710 Chicago, IL 60680-5681

Not enrolled ?Register nowRegister now

New Jersey Center

Payment Address

P.O. Box 11733 Newark, NJ 07101-4733

New Jersey LoginNot enrolled ?Register nowRegister now

Customer Service Support

Weekdays 7:00 am - 7:00 pm (CST)

Saturday 8:00am – 5:00pm (CST)

General Inquiries

location_on P.O. Box 250009 Plano, TX 75025

Customer Service Support

Weekdays 8:30 am - 11:00 pm (EST)

Saturday 8:30 am - 5:00 pm.

General Inquiries

location_on P.O. Box 77404 Ewing, NJ 08628print (609) 538-4005

Property Taxes – Escrow

If you receive a current tax bill for any tax item that appears on your escrow analysis, please do not send us your tax bill. We will work with your current tax collector to pay your taxes on time. If your taxes are delinquent, please contact the loanDepot Tax Department using the information below.

location_on P.O. Box 9223 Coppell, TX 75019-9278Call 8333720325print (817) 826-0707mail DFW01.loanDepotescalations.tax@corelogic.com

Property Taxes – Escrow

If you receive a current tax bill for any tax item that appears on your escrow analysis, please do not send us your tax bill. We will work with your current tax collector to pay your taxes on time. If your taxes are delinquent, please contact the loanDepot Tax Department using the information below.

For Delinquent Tax Bills

print (817) 826-1697mail DFW01.loanDepotescalations.tax@corelogic.com

For Supplement Tax Bills

print (817) 826-1697mail SupplementalTaxes@loanadministration.com

For Tax Exemptions

print (817) 826-1697mail TaxExemptions@loanadministration.com

Property Taxes – Non-Escrow

If you do not pay your property taxes through your regular monthly mortgage payment and you receive a delinquent tax notice that has been paid, please send proof of payment to us at:

location_on P.O. Box 9023 Coppell, TX 75019-9210Call 8333720325print (817) 826-1258mail DFW01.loanDepotescalations.tax@corelogic.com

Property Taxes – Non-Escrow

If you do not pay your property taxes through your regular monthly mortgage payment and you receive a delinquent tax notice that has been paid, please send proof of payment to us at:

location_on Attn: Tax Department
P.O. Box 9220 Coppell, TX 75019-9238
print (817) 826-1258mail DFW01.loanDepotescalations.tax@corelogic.com

Homeowner’s Insurance

Send all documents needed for insurance purposes (insurance bills that need to be paid, policies, cancellation policies) to:

location_on ISAOA/ATIMA
PO Box 7114
Troy, MI 48007-7114
Call 8774772089print (248) 710-1660
ExpressInsuranceinfo.comCall 8774772089- Enter Code 2917832

Homeowner’s Insurance

If you have a new insurance policy or you’ve received a letter from us noting that we haven’t received your proof of insurance, you can update your information online atwww.mycoverageinfo.com. Please mail required claim documents to us at the following address.
location_on P.O. Box 202028 Florence, SC 29502-2028print (843) 413-7133mail mycoverageinfo@assurant.com

Insurance Claims

Have an insurance claim? To view and download the insurance claim package, which outlines the required documents and next steps click here.

location_on Attention: Loss Draft Department
PO Box 5099
Troy, MI 48007-5009
Call 8774772089print (248) 710-1635

Insurance Claims

Need to file an insurance claim? Visitwww.insuranceclaimcheck.comfor next steps. Please mail required insurance claim documents to us at the following address:
location_on Attn: Loss Drafts Department
P.O. Box 202033 Florence, SC 29502-2033
Call 8774772089

Notice of Error, Qualified Written Requests, Requests for Information

location_on P.O. Box 251027 Plano, TX 75025

Notice of Error, Qualified Written Requests, Requests for Information

location_on P.O. Box 77423 Ewing, NJ 08628

Payoff Requests

location_on Payoff Department
P.O. Box 77406 Ewing, NJ 08628
Call 8774772089

Texas Center

Payment Address

P.O. Box 5710 Chicago, IL 60680-5681

Not enrolled ?Register nowRegister now

Customer Service Support

Weekdays 7:00 am - 7:00 pm (CST)

Saturday 8:00am – 5:00pm (CST)

General Inquiries

location_on P.O. Box 250009 Plano, TX 75025

Property Taxes – Escrow

If you receive a current tax bill for any tax item that appears on your escrow analysis, please do not send us your tax bill. We will work with your current tax collector to pay your taxes on time. If your taxes are delinquent, please contact the loanDepot Tax Department using the information below.

location_on P.O. Box 9223 Coppell, TX 75019-9278Call 8333720325print (817) 826-0707mail DFW01.loanDepotescalations.tax@corelogic.com

Property Taxes – Non-Escrow

If you do not pay your property taxes through your regular monthly mortgage payment and you receive a delinquent tax notice that has been paid, please send proof of payment to us at:

location_on P.O. Box 9023 Coppell, TX 75019-9210Call 8333720325print (817) 826-1258mail DFW01.loanDepotescalations.tax@corelogic.com

Homeowner’s Insurance

Send all documents needed for insurance purposes (insurance bills that need to be paid, policies, cancellation policies) to:

location_on ISAOA/ATIMA
PO Box 7114
Troy, MI 48007-7114
Call 8774772089print (248) 710-1660
ExpressInsuranceinfo.comCall 8774772089- Enter Code 2917832

Insurance Claims

Have an insurance claim? To view and download the insurance claim package, which outlines the required documents and next steps click here.

location_on Attention: Loss Draft Department
PO Box 5099
Troy, MI 48007-5009
Call 8774772089print (248) 710-1635

Notice of Error, Qualified Written Requests, Requests for Information

location_on P.O. Box 251027 Plano, TX 75025
Important Disclosures

If your property resides in one of the below states, please read the important information pertaining to your state:

Texas

COMPLAINTS REGARDING THE SERVICING OF YOUR MORTGAGE SHOULD BE SENT TO THE DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 North Lamar, Suite 201, Austin, Texas 78705. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT (877) 276-5550.

New York

loanDepot is registered with the New York State Department of Financial Services Superintendent. You may a file complaint or obtain further information about your servicer by contacting the New York State Department of Financial Services Consumer Assistance Unit at 1-800-342-3736 or by visiting the Department's website at www.dfs.ny.gov