Interim Servicing

Available until your loan transfers, make a one-time mortgage payment via our website

Pay Your Bill
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Now that you've completed the closing process, you'll start making loan payments. Those payments may include additional funds that we'll use to pay your homeowner's insurance premiums, and/or property taxes.

Loan Number

Your loan number will change after closing.

  • Your new loan number will be communicated to you on your first statement.
  • You should receive your first statement approximately 20 days after your loan closes.
  • It is very important to include your new loan number on all correspondence and payments.

Loan Transfers

The servicing of your loan will likely be transferred to a new servicer. This means that you may need to start making your monthly payment to a different address at loanDepot or to a different mortgage company, generally in the first 30-90 days after your loan closes.

Before your loan transfers to either our New Jersey servicing center or a new servicer, you will receive a letter with instructions to begin sending your payment to a new address. This letter will be mailed to you 15 days prior to the transfer, identifying your new servicer, your new payment address and new contact information. It is important that you review all correspondence that is mailed to you.

When your loan transfers to a new servicer, you will be provided a new loan number. If you have questions regarding any information you have received about the servicing of your loan, please call us at(866) 258-6572phone number, Monday through Friday, between 7:00 a.m. and 7:00 p.m. Central Standard Time or email us atservicing@loandepot.comEmail Address

Payment Options - Before Your Loan Transfers

Automated Clearing House ("ACH"), and other automated payment methods were not setup on your account during the origination process. Although this payment option may be available after your loan is transferred, the following payment options are available to you now and until your loan is transferred.

Mail, By Check

If you want to make your first mortgage payment but have not yet received your first monthly mortgage statement, you can still make your payment by using the First Payment Letter that was included in the copy of loan documents you received at closing. Be sure to include the loan number on your check and mail the payment to:
P.O. Box 5710, Chicago, IL 60680-5681

If you want to make your first mortgage payment and you have received your first monthly mortgage statement, you can mail in your first payment with the coupon included in your monthly mortgage statement. You will receive a statement each month. Be sure to include the loan number on your check and mail the payment to:
P.O. Box 5710, Chicago, IL 60680-5681

If you need to make an overnight payment, follow the same steps noted in #1 or #2 above, but send your payment to:
25500 Commercentre Drive, Lake Forest, CA 92630

Online Payments

To make a one-time mortgage payment via our website pleaseclick here

If you choose to make your first mortgage payment using the online bill pay service through your financial institution, be sure to use your loan number as your account number.

Phone

If you don't have your new loan number and you want to make a payment prior to receiving your first statement, contact our Customer Service Department between 7:00 a.m. and 7:00 p.m. Central Standard Time, Monday-Friday at(866) 258-6572phone number.A Customer Service Representative can provide your new loan number and you may call our automated phone system at(866) 258-6572phone numberanytime. There is no charge for this service.

If you have your new loan number and you want to pay by phone, you can call our automated phone system at (866) 258-6572 anytime. There is no charge for this service.

Property Taxes

Depending on the location of the property securing your transaction and the type of transaction, it is possible that a supplemental tax bill will be generated.

  • This bill will be sent to you directly from the taxing authorities.
  • Payment of this bill is your responsibility, even if your taxes are escrowed.

You may receive notification of an increase in the tax assessment on your property.

  • We may need to adjust your monthly payment to cover any increase in your tax assessment after we have completed the annual escrow analysis on your loan. We will contact you if that happens.

Important Contact Information

Property Taxes

PO Box 9233

Coppell, TX 75019-9278

Phone:833-372-0325

Fax: 817-826-0707

Email:DFW01.loanDepotescalations.tax@corelogic.com

Homeowner's Insurance

ISAOA/ATIMA

P.O Box 7114

Troy, MI 48007-7114

Phone:877-477-2089

Fax: 248-710-1660

expressInsuranceinfo.com

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Insurance Claims

Attn: Loss Draft Department
5225 Crooks Road
Troy, MI 48098-2823
Phone:
888-884-5322

Fax: 248-710-1635

Have an insurance claim? To view and download the insurance claim package, which outlines the required documents and next stepsclick here

Payoff Statements

Fax: 949-595-7008
Email: payoffs@loandepot.com

General Inquiries

PO Box 250009
Plano, TX 75025

Requests for Information, Notice of Error or Qualified Written Requests

PO Box 251027
Plano, TX 75025

Additional Information

Please call us with questions regarding the servicing of your loan at (866) 258-6572, Monday through Friday, between 7:00 a.m. and 7:00 p.m. Central Standard Time or email us at servicing@loandepot.com

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