What to expect
We understand that purchasing a home is one of the biggest purchases in a lifetime. We've streamlined our process to ensure that the experience of obtaining your mortgage is as smooth and stress-free as possible. Typically, once the loan documents are signed and delivered back to us, you’ll receive your funding in 5 to 7 days!
Why we should work together
Mortgage Education Videos
darlitchfield8 from Glendale , CA via Zillow
Ken made my experience painless and I enjoyed working with him. He gave me as much time and meetings as I needed to complete my loan. I was completely satisfied with the service. He made my experience easy and he helped me through what could have been tedious.
Tujunga , CA via Zillow
Ken helped me get through the daunting task of paperwork. With his help I was able to close quickly and smoothly without any mishaps. I definitely recommend Ken as anyone’s next lending officer. Thanks, Ken!!
Malcom Badrya from Castaic , CA via Zillow
Ken made our life easy. The process from the pre-approval to the closing was through him who made it quick and so easy. The fast communication and responses with the follow up emails felt like he is careful for his job and knows what he’s doing. From the end, Ken is the best to consult and deal with. We will definitely recommend him to whoever wants help for a loan or refinancing, if and only if, I am the one to go to him next :)
Matthew Kim from Fullerton , CA via Zillow
Competitive rates are certainly one of many key factors in selecting a lender, however, one key factor that should not be undermined is the experience of the lending officer you are working with. After consulting with numerous lending officers from various lending institutions, Ken stood out above the rest in terms of efficiency, knowledge and communication. He worked fast, had an answer to all the questions I had, and was prompt to reply to calls and emails. In a profession where one lives and dies by the phone, Ken definitely lives by the phone. From start to finish Ken's follow-through was consistent at every stage of the process. I must give credit where credit is due. Thank you Ken for making the process as smooth as possible!
Danny Thomassen from Burbank , CA via Zillow
We have worked with Ken on two home financing deals. The first was in late 2017 on the purchase of a home, which we got through to loan approval however we cancelled the purchase during our contingency period (unrelated to financing). Following this cancelled transaction Ken kept in touch to see if there is anything he and the bank could do to ensure we had everything in place should we find another home. In March 2018 we found a great home at an open house on a Saturday, with offers due COB Monday. Ken was able to provide pre-qual letter and information for the sellers that same day, and then revised the docs when we were countered and ultimately successful, with a 30 day escrow. Throughout the process Ken was available to answer our questions (first time home buyers so we had lots), kept us informed on our loan application status and documentation required, and followed up with us after closing. We found buying a house to be extremely stressful but it helped to have someone like Ken in our corner on the financing side, and we would recommend Ken to anyone looking to finance a home!
user2387377 from Arcadia , CA via Zillow
Ken is the type of lender who will keep you posted at all times even after your transaction took place. He continues to inform you on better deals that can bring you additional benefits and always makes the transaction as smooth and effortless as possible. Highly recommended!
ivarch966 from Glendale , CA via Zillow
Ken, as me and my husband would call him, is very kind, professional, and trustworthy. He's been there for us every step of the way from day one of our inquiry about mortgage refinance up to actually having our cash into our bank accounts. He listened to our concerns and took time to discuss them thoroughly for better understanding. He answered our phone calls and responded our emails immediately. He demonstrated excellent knowledge of his work and workmanship with us, his clients. There was no problem encountered. The loan process went fast and very smoothly. We're truly grateful and happy of the outstanding service that Mr. Ken Riedel and Bank of America has given us.
Stacie from Glendale , CA via Zillow
My husband and I are first-time home buyers. We really had no idea what to expect from the mortgage process. We found out it can be somewhat overwhelming and complex. Thankfully, we had Ken Riedel as our Bank of America lender. He was straightforward with us from the start that we would have to do some leg work, but he assured us he would work closely with us to make sure everything went according to plan. Unlike other lenders we considered, Ken was never pushy. He gently nudged us in the right direction and laid out exactly what needed to be done. He was in contact with us almost daily, and it was clear he was working hard on his end to make sure we got the loan. I don’t think we were the easiest to work with, as we had some stressful moments in the midst of the huge endeavor of buying a home, but Ken remained patient and reassuring. He was on our side from the start, and he stayed with us until the very end. Ken even came to our house to meet with the Notary as we signed the closing paperwork. He wanted to make sure we were comfortable and understood everything we were signing. The Notary said he’d seldom had a lender come to the closing paperwork signing. This only confirmed our belief that we had selected the right lender in Ken. We are thrilled to own our home and grateful to Ken for working with us.
aliciathompson222 from Glendale , CA via Zillow
KEN KEPT IN TOUCH WITH US DURING THE PROCESS AND CALLED WHEN HE SAW WE COULD IMPROVE OUR LOAN. WE CONSIDER KEN RIEDEL A VERY HELPFUL AND CAPABLE BANKER FOR OUR NEEDS.
Jackie A. from Glendale , CA via Zillow
From beginning to end of our transaction, Ken was attentive and made sure lines of communication were open and clear. Ken saved us hundreds of dollars in interest fees by recommending the right product that was appropriate for our needs. It was very easy to reach Ken any time of the day, which we really appreciated. Thank you for a quick and pleasant experience with our refinance.
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